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Answers

"Invalid token" in confirmation email.

Please note that a confirmation email from noreply@online-testing.com will be sent once an evaluator account has been added by the Account Owner or when a new account has been created. This email will have a link, which contains a token that expires after 48 hours, that you will need to click in order to confirm the account. If the token has expired, the Account Owner has the ability to resend the invite email to the evaluator which will contain an updated token however someone who just created a new account will need to call us at (800) 231-2401 in order to send a new token.

To do this, the Account Owner will need to login to their account and click on the “Manage Users” option that appears when hovering over the “Manager” tab in the top right of the page.

Invalid Token

You will then be taken to a page which has a list of all the current evaluators. Locate the evaluator in question and select the “Edit” button.

Invalid Token

You will then see a button titled “Resend Invite Email” which will resend the confirmation email with an updated token to confirm their account.


How do I change my password?

Once you are logged in, click/hover on the “Manage” button in the top right corner of the page and then select "Change Password" in the dropdown.

Change Password

Enter the information to update your password.

Change Password

How do I log in?

You will first click on the "Log In" button in the top right corner of the screen.

From here you will enter your Username and Password and then select the "Log in" button.

You will then be taken to your account summary page.


How do I open a new account?

You will first click on the "New Account" button in the top right corner of the screen.

You will then be taken to the Register page where you will need to complete all the required fields. Once finished, select the "Register" button.

From here, open your email account and locate the email from noreply@online-testing.com. Once opened, select the "Confirm Now" button.

You will now be able to log in with your Username and Password.


Reset your password.

If you have forgotten your password, first click on the “Reset your password” link on the login screen.

Forgot Password

Enter your email/username and click on the “Email Link” button.

Forgot Password

You will receive an email from no-reply@online-testing.com with a password reset link.

Forgot Password

Click on the link in the email and enter in the information to update your password.

Forgot Password

Username not recognized.

By default, the username is set to your email address. If you have tried this and it still does not work, go back to the “Welcome to online-testing.com” email you received from noreply@online-testing.com asking you to confirm your new account and your username will be listed.Username


How do I purchase test credits?

You will first click on the “Account” tab at the top right of the page.

Purchase Test Credits

Scroll down and select either the “Purchase Standard Test Credits” or “Purchase Outcome Test Credits” tab depending on the type of test you will be administering. For more information on the differences between Standard and Outcome test credits, please click here. You will then click on the “Buy Now” button which will take you to PayPal to complete your transaction. You do not need a PayPal account to purchase test credits as you will also have the opportunity to use a credit card.

Purchase Test Credits

Is there a bundle discount?

Agencies, departments, corporations, groups and high volume test users that purchase 300 or more tests a year are entitled to volume discounts. Department wide and statewide assessment programs are given additional discounts.

If you feel you qualify for a bundle discount, please contact our order department at (800) 231-2401, let us know how many tests you are looking to purchase and if you qualify, we will work on discussing an updated cost for the tests.


PayPal payment won't process.

Please note that we use PayPal as a third-party vendor. If you are having issues processing your payment, please contact PayPal at (888) 221-1161. You can also try using a credit card if you are continuing to have issues paying with your PayPal account. Lastly, you have the option to pay for test credits through a signed agreement. If you would like to go this route, please give us a call at (800) 231-2401 and we will send you paperwork so that we can directly invoice you for test credits.


Purchased credits not appearing.

Often there is a delay of up to 3 minutes from purchasing test credits to when they appear on your account. If you do not immediately see your purchased test credits, please wait and refresh your browser after 3 minutes. If the tests are still not available, please give us a call at (800) 231-2401 and we will work with you to immediately get this resolved.


Standard and Outcome credits.

Outcome test credits are only for our pre/post assessments which include Domestic Violence Inventory Pre-Post (DVI-PP), Juvenile Pre-Post (JPP), Pre-Post Inventory (PPI) and Probation Referral Outcome (PRO). For these specific exams, you will need one Outcome Credit for the pre test AND one Outcome Credit for the post test. All other exams only require one Standard credit.

Please click here for more details on the cost of our exams.


Administer online version of test.

You have the option of your client completing the exam at a computer. Start by selecting the “Account” tab at the top right.

Online Copy

From here, select the test you are looking to administer. Once selected, you will see the option to “Add New Test” at the right side of the screen.

Online Copy

Once selected, you will then see the option to “Administer Test to Client”. Select this option and then continue by having the client complete the exam.Online CopyPlease note that the client must be at the evaluators office when completing the exam. Tests cannot be administered online on a client’s personal computer at their home as they will not have their own account to submit the results.


Administer paper copy of test.

You will have the option to administer a paper copy of the exam to your client. A pdf version of the exam can be found by first selecting the “Account” tab at the top right.

Paper Copy

From here, select the exam you are looking to administer. Once selected, you will have the option in the bottom right of the page to select either an “English Test Booklet” or “Spanish Test Booklet”.

Paper Copy

After your client completes the exam, return to the selected exam page. You will see the option to “Add New Test” at the right side of the screen.

Paper Copy

Once selected, you will then see the option to “Enter Test Data from Answer Sheet”. Select this option and then continue by adding all the results from the exam.

Paper Copy

Download Windows standard tests.

Select the “Available Tests” Tab at the top left of the screen and then scroll down to the test you are looking for.

WindowsTest

Select your test and then select the “TestName Windows Test” tab to download the test.

WindowsTest

Grey buttons for entering new test.

The program is preventing you from adding a new test because you have not purchased any test credits. Please click here for more details on how to purchase test credits.


How can I delete a client?

First select the client's name and then click on "Supervisor Options".

Delete Client

You will then select the "Delete Client Name" tab and click "Continue".

Delete Client

Is there a manual for the test?

Select the “Available Tests” Tab at the top left of the screen and then scroll down to the test you are looking for.

Manual

Select your test and then select the “Orientation & Training Manual” tab to open the manual.

Manual

What is the secret code?

The secret code is a lower case "y".


How do I print the exam results?

You will first click on the "Account" tab at the top right of the page.

Print Report

After selecting the test you administered, select the client’s name from the list at the test’s main menu and then click on the “Supervisor Options” button.

PrintReport

From there, you will see a tab to “Print Report”. Make sure this is selected and then click “Continue” to see the results of the test.

PrintReport

Why is test returned as "INVALID"?

The test is invalid due to the Truthfulness scale being over 90% or in the Severe range. All the scales associated with this test have been marked as invalid as the client was most likely not being truthful when completing the entire exam. Please refer to the “Orientation & Training Manual” for retest procedures and click here for more information on the Truthfulness scale.


Why is test showing as incomplete?

This simply means that a client was entered but the Court History section and/or the Answers from the test were not completed by the client or fully entered by the evaluator. To fix this, select on the client that has an incomplete test and then click “Edit Current Test”.

Incomplere

Continue by entering the data for all the missing fields and finish by clicking on “Information Correct” or "Save" at the bottom of the page. The test will be complete after you enter your password or secret code on the “NOTICE” screen that alerts you that you will be recording one test to your database.